Greetings from 35,000 feet. We are just on our way back from an amazing visit to Brilliance of the Seas in Dubai. The three of us John Mc Girl, VP Human Resources and Captain Bill Wright, Sr. VP Marine Operations (also known as Captain Storm by me from his time on Oasis) continue our travels to all 21 of our ships.

This weeks Anchored in Excellence Program (AIE) was to Dubai to visit the leadership team and crew onboard Brilliance of the Seas. Brilliance began her 7 night itineraries three weeks ago, and we wanted to see how this new itinerary for our brand was being operated and received by our guests.

We held an all crew meeting, and then any crew member that wanted to meet with us 1:1 came by to visit to share their feedback, suggestions or concerns. The biggest number of crew feedback is really around our career “pipeline.” We had a number of defined positions with specific career tracks. Our crew is always anxious to get promoted, so they do the interviews and qualifications for the new position they want, and then they go into the pipeline for when a position becomes available. They usually come to see us too because they want us to know that they are anxious to grow with the company and want to know “how much longer?”

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