Posts Tagged ‘Monarch of the Seas’

Paying Homage to Our Older Ships As They Continue Delivering the WOW

rci_legend_exteriorside_8ur

Our readers have expressed a lot of interest in Legend of the Seas (above), in particular and the role of the older ships in the fleet in general.  When you think about how many guests have had a great Royal Caribbean vacation on Monarch of the Seas, Majesty of the Seas, Legend of the Seas, Splendour of the Seas, Grandeur of the Seas, Rhapsody of the Seas, Enchantment of the Seas and Vision of the Seas since they were introduced in the period from 1991 to 1998, it’s no wonder.  The bottom line is these ships are still very important to our brand and to our company.  

Consider Monarch of the Seas and Majesty of the Seas, each doing 3 & 4 night cruises to the Bahamas.  Each ship takes about 2,500 guests on a cruise twice a week.  The two ships together carry 500,000 of our guests each year, including an important percentage of our first time cruisers.  We revitalized each of these ships in recent years and are glad to have done so. 

The other six ships, mentioned above, comprise the Vision Class.  Some of our veteran cruisers know instinctively that this “class” is really more about cousins than siblings.  Essentially, the class consists of three pair of two ships.  Legend and Splendour were built in France in ‘95 and ‘96.  Grandeur and Enchantment were built in Finland in ‘96 and ‘97.  Rhapsody and Vision were built in France in ‘97 and ‘98.    Of these, only Enchantment thus far has been revitalized not to mention stretched.  

While we don’t have anything to announce in the way of revitalizations, the Vision Class ships are clearly important to our expanding business.  Legend is in Asia, Rhapsody will soon be back in Australia, Splendour and Vision are headed to Brazil in a few months, and Grandeur will be in the Mediterranean next summer.  We are attracting many first time cruisers from high potential countries by placing these ships in or near their home markets. These same itineraries also offer a great diversity of opportunity for our experienced cruisers to explore the world with Royal Caribbean.  We spend a lot of time and effort working with our ship teams so they can deliver the “Wow” to widely varying guest mixes.  Our satisfaction ratings this year underscore that our shipboard colleagues are meeting this challenge well. 

Even as we are in the homestretch of preparations to take delivery of Allure of the Seas, our team is highly cognizant of the valuable role that our older ships play in Royal Caribbean’s world.  We look forward to having them in our fleet for the foreseeable future.  Please feel free to write and tell us your favorite Vision Class moments.

BY:Adam|2nd September, 2010 15 Comments

Guest Post- An Interesting Week in Ops and a Sneak Peek!

Lisa BauerIt’s been a very interesting week.  I just returned from an Anchored in Excellence (AIE) visit to Monarch of the Seas.  We joined the ship in Nassau and sailed back to Port Canaveral.  I have to say that I was truly impressed with the teamwork and spirit onboard.   I was also very happy to see the strong focus on crew satisfaction.  The Monarch Executive Committee has been putting a lot of focus on revitalizing the crew areas, including an updated gym, new food stations and the crew outdoor deck areas.   I had forgotten that we had used Monarch to test the Izumi concept for Oasis.  We had a dinner with the executive committee at Izumi and all cooked our own dinners with the hot rocks.  It was a good reminder of how we always test concepts in the fleet before rolling them out to a new build or to the rest of the fleet.  The Jade area on Monarch was also great and in addition to the hot rocks,  guests can also get Sushi, or Chop’s Grille salads, shrimp cocktail and steak.  I have to say that it really shows the power of the guest service and value of the crew when I look at how Monarch is performing on our balanced scorecard.  She is the number two ship in the fleet and her ratings are consistently improving and above target.  I told the crew that if all you had to do was be the newest ship to be on top of the scorecard it was one thing, but to have a 19-year-old ship in the second position, and closing in on the number one spot, was clearly a sign of the focus on guests and “Delivering the Wow” at every opportunity.  (In case you were wondering, Legend of the Seas is currently number one in the fleet)

One of our guests certainly had the Wow delivered to her on Oasis this week.  She was playing the slots and put in three coins for the max bet and won $125,000!  This happened on the first night of the cruise.  The ship was all a buzz about her big jackpot.  (I went to Gulfstream to try my luck after reading about her luck, but only won $32.00 playing Fireball, my new favorite slot machine).

Royal Caribbean Monarch of the Seas Casino

This week, we also saw the first preview of the DreamWorks costumes coming to life .  I’ve attached some photos to give everyone a glimpse of the two characters, Stoick and Gobber, from our How to Train Your Dragon ice show.

Dreamworks Characters

Dreamworks Characters Stoick

Dreamworks Characters Gobber

There are a lot of discussions about Allure this week, as Ken Rush, our start up Cruise Director, is already in town working on the compasses and activities line up for Allure. There is so much additional programming and activities related to the DreamWorks events that we will probably have at least 26 versions of the compass before we finalize the ultimate week that showcases two ice shows, Chicago, Blue Planet, two aqua theatre shows, 3D movies, parades, as well as all the other special activities and events! There is so much we have planned that I think our guests will need to sail for two weeks in order to experience it all.

BY:Adam|23rd July, 2010 2 Comments