Posts Tagged ‘Voyager of the Seas’

Adam Endures 49 Hours in the Air as His Travels Continue

My travels have continued with visits to San Juan for the annual Florida Caribbean Cruise Association (FCCA) conference and to Asia/Pacific for company business.

The FCCA conference is always an intense affair because of the economic significance of the cruise industry to many of the island nations of the Caribbean basin. The focus of the meeting has evolved over time and this year the impact of the globalization of the industry was more evident than in the past. Although new ships still make their presence felt in the region (not the least of which being Oasis of the Seas and Allure of the Seas), the growth of other cruise markets and the predominance of “homeport” cruises (i.e., cruises originating on the U.S. Coast that do not require air travel for many of the guests) have caused the number of cruise visitors to certain ports to decline quite dramatically. Many of these ports are to the south and southeast of San Juan. So it was important that the conference took place in San Juan. The government of Puerto Rico took advantage of the opportunity to restate its commitment to the cruise industry. They really put on an impressive showing from Governor Fortuno on down.

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BY:Adam|15th November, 2011 5 Comments

One Last Performance: Royal Caribbean’s Director of Entertainment Takes Her Final Bow

Over recent months we have featured a number of our crew in “day in the life” entries such as the one immediately below. The response to them has been very favorable but I would like to hear a little more about specifically what makes them enjoyable to read and how we might make them even more so. From my standpoint, I find it interesting that the authors of these guest blogs appear to be so schedule driven. Our shipboard colleagues rightfully speak about how flexible and guest-centric they must be because just about everything is happening onboard at all times. Their blog entries indicate that the way they accomplish the seemingly impossible is to inject structure (i.e., a schedule) into their endlessly unique days. When we ask them to tell us about their “typical” day they often respond by reciting their schedule. When I see this I sometimes ask them to give us more “color commentary” to go with the “play by play”. The goal is to give you (and me!) as much insight into their world as we can bring to a blog entry.
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My name is Maryann Delany and I am the Director of Entertainment for Royal Caribbean Productions. My team and I are located in Hollywood, Florida in a 38,000 square foot rehearsal facility. We are approaching our 11th year here where we audition, cast, contract, house, costume, teach and rehearse singers, dancers, actors, flyers, gymnasts, ice skaters, swimmers, divers and DreamWorks® costume characters, to name a few, We create and produce all entertainment and entertainment-related activities for 22 Royal Caribbean International ships, and two Azamara Club Cruises ships. Collectively we have 14 ice shows, 18 Parades, four water shows, 56 theater productions and three Broadway shows, Hairspray, CHICAGO: The Musical and Saturday Night Fever.

Sovereign of the Seas

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BY:Maryann Delany|4th October, 2011 25 Comments

Which New Voyager of the Seas Port is on Your Must-See List?

Voyager of the Seas is embarking on a new cruise itinerary this summer and many of her ports of call will be new to the Royal Caribbean International brand. In this blog entry, I have asked Patrick Schneider, Director, Shore Excursions, to update you on some of the highlights of the tour program that will be offered for guests cruising on Voyager of the Seas this summer. Patrick is one of the leaders in Craig Milan’s Land Operations group.

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My primary responsibility as Director, Shore Excursions, is to oversee a team of Account Managers who identify and develop the tour programs offered worldwide on Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. We have added several new ports to our cruise itineraries this summer, several of which are included on Voyager of the Seas’ sailings. I recently returned from a site inspection of many of these ports and wanted to provide an update on the experiences awaiting our guests this summer.

We conduct site inspections for several reasons and one of those is to visit new ports we’ll be calling to frequently in the coming months. The goal of a site inspection may vary but it’s often focused on reviewing the operation with the local tour operators who will be conducting tours for our guests. We visit the venues, port facilities, downtown areas, etc. that our guests will be visiting. We work with experienced and reputable tour operators and through collaboration with these professionals, it’s quite common to develop several additional ideas for tour products we believe our guests will find interesting.

During the recent site inspection, we visited five of the ports Voyager of the Seas will be calling on in 2011.

Koper, Slovenia is this modern-day country’s only commercial outlet to the Adriatic Sea. I’m excited about this port in particular, as it is relatively unknown to most of our guests, and it has so much to offer. The local population is thrilled to welcome our guests, and the town of Koper is such a wonderful experience right next to the ship. However, the port is just a gateway to so many other interesting and unique venues. It is quite a fascinating country, offering a new experience in Southern European cruise destinations. There are several interesting things for guests to visit, many of which are outside the town of Koper, including the town of Bled and Lake Bled, which have existed for over a thousand years. Or guests can visit the picturesque Karst region of Slovenia which is a short distance from the Slovenian/Italian border and is home to the Lipica Stud Farm, founded in 1580 and for over four centuries, has nurtured the tradition of breeding and selecting thoroughbred Lipizzaner horses. Or guests can explore the Postojna Cave which has well-kept paths making it a horizontal cave, and is quite impressive. There is also a unique tour available so guests can explore Slovenian heritage on display through various festivals in small towns. The tour will visit various festivals based on the local schedule. Examples of the festivals to be visited during the 2011 season are the Cherries Festival, Festival of Prosciutto & Wine, Festival of Plums, Fisherman’s Festival, Salt Festival, and Medieval Festival.

Located on the Adriatic coast in northeast Italy, Ravenna was briefly the capital of the Roman Empire and later the Italian capital of the Byzantine Empire. During this time, incredible mosaics were constructed throughout the city. Described as a symphony of color in Dante’s Divine Comedy, Ravenna’s well-preserved mosaics are some of the finest remaining in the western world and it is home to 8 UNESCO World Heritage Sites. The history and significance of Ravenna is often overlooked, and the walking tours with the guides really bring it into perspective. It is also a gateway to two major Italian cities, Bologna and Florence (and Voyager remains in Ravenna long enough to for guests to visit to Florence, which is a first for ships in the Adriatic). Bologna, approximately 75 minutes from Ravenna, was once an ancient Etruscan settlement and within its walls the first university of the world was established in the 11th century. In its charming historical center, many ancient palaces and churches stand as a witness to the cultural relevance that Bologna has had over the course of time. I would categorize Bologna as a ‘don’t miss’ Italian city – once you have wandered its streets and understood its history (it has the two towers that are over 10 stories tall and date back almost 1000 years – right in the middle of the city!), you will want to come back to visit it again. Of course, one of my personal favorite attractions from this port would be the Ferrari and Lamborghini museums, with the added bonus of actually going onto the production floor of the Lamborghini factory and watching them assemble these famous cars by hand.

A principal harbor for over two thousand years, Bari, Italy is a charming city on the Adriatic coast. The old town, Barivecchia, is cherished for its medieval characteristics and buildings. For me, it is more about the region than just the town, however. What struck me most about Bari and the surrounding area was its ‘old school’ atmosphere of Italy. You can go to the downtown area and the women are still making pasta outside their houses, visit the unique trulli houses in Alberobello, and then there are olive tree plantations where some of the olive trees are up to 2,000 years old – and still producing olives. Imagine that – the region has been able to sustain these olive plantations through so many different civilizations.

For guests who may have visited Venice, Italy before, there are always new experiences to be had in the city that is composed of 117 islands in the Venetian Lagoon and held together by a series of canals. While Venice is a very well-known city, it is hard to understand it without exploring it thoroughly. It is a maze of pathways, with no vehicles driving around, just lots of people! As you explore, and think of the history of the city, why it developed, how it was developed (fascinating in its own right!), and how much influence it had on Europe’s development, you really start to feel the mystique. I do think there is a lot of value to taking a tour, and then spending time delving deeper into the towns, exploring the various squares and neighborhoods. We offer an after hours visit to the famous St. Mark’s Basilica, appropriately titled St. Mark’s Basilica After Hours. St. Mark’s is one of the most popular and visited sites in the city and is crowded with visitors during the day but it becomes a silent temple of worship as the evening falls and guests can experience this reverential peace. Most visitors catch only a glimpse of Venice which may provide a very superficial picture of the city. There is far more to see in Venice than the traditional sight of St. Mark’s and our Secret Venice Walking Tour will take guests deep into Venice’s intricate maze of hidden pedestrian passageways on a 2.5-hour guided walk, plunging into the bustle of everyday Venetian life.

Dubrovnik, Croatia is most famous for its old city and walls which have been designated a World Heritage Site by UNESCO. Dubrovnik has recently become a highlight port for many European itineraries, and there is no question it is worth all of the hype. However, the villages near Dubrovnik give our guests a much more comprehensive understanding of the lifestyles of Croatians, as well as a great view of the amazing coastline. Visiting the old city is a must for first-time visitors and we offer multiple tours that include or entirely focus on the walled city, but our local tour operator has also put together some great full day options that enable our guests to see both the city and also experience other parts of the country. For returning visitors, the resort town of Cavtat is a charming example of a seaside town and the views along the Dalmatian coastline are fantastic. One unique way to experience this is on the Konavle 4WD Safari which allows you to explore areas of Dubrovnik, not often visited by tourists, as well as some of the most beautiful parts of the Croatian countryside. Or try the Bike Adventure in Konavle Valley for a scenic ride through the countryside, vineyards and along the Ljuta River.

I’ve only covered some of the highlights in this blog – each of these ports has much more to offer. Visit www.RoyalCaribbean.com/ShoreEx for more details on the tours and venues referenced in this blog as well as all the other exciting options available. Guests looking for a new and unique experience will have plenty to talk about after cruising on Voyager of the Seas this summer and experiencing all that these ports have to offer.

BY:Patrick Schneider|23rd May, 2011 No Comments

The Latest Update on Our Newest Ship Allure of the Seas

We recently spent a day at the STX Turku shipyard with a global mix of media. The point was to show off Allure of the Seas and wow was she looking good for 8+ weeks in advance of delivery. After many years in the business, including numerous trips to the shipyard in advance of a ship delivery, one develops a certain sense of what one will see. Occasionally, this produces cognitive dissonance when one’s expectation doesn’t match up with the reality.

I distinctly remember this confused feeling when I visited Voyager of the Seas in 1999 and her dimensions were so much bigger than what I had seen before. On our Vision and Sovereign Class ships, you could stand pretty close to the hull and still see the steel curving away at the bow and the stern. But standing next to Voyager at midship you could only see straight steel to either side.

This time the feeling was about the readiness of Allure. With every ship we have ever built, no matter what number ship in a particular class, the chaos of the final outfitting always produces the visceral reaction that there is no way the ship will ever be done on time for the delivery date. This is true even a few days in advance. Not so this time. Allure is so ready that even now it is obvious she will be completely ready for delivery on October 28th.

Congratulations to the shipyard, our newbuild team, and the operation for the current state of Allure.

We revealed our plans to have the Solarium Bistro restaurant area turn into the Samba Grill churrascaria for dinner on Allure. I will leave it to Lisa Bauer to give the details. We’ve gotten accustomed to announcing new features on new ships practically up to delivery. We’re not necessarily done.

Running Note - Ran my first 5k of the new season up and down the hills of Vista View Park in Broward (yes it is a former landfill). I’m not happy with my 19:31time even though I finished 13th overall and easily won my age group. 48 year olds should not be passing me in the last mile. Discussed the upcoming year with my coach and will point towards 1500 meters on the track. Lots of hard work ahead if I want to challenge the best runners my age.

BY:Adam|13th September, 2010 24 Comments

The December Diamond Celebration!

By Betsy O’Rourke

In June we announced some significant changes to the Crown & Anchor Society Loyalty Program that were member-driven including a new onboard booking bonus as well as enhanced onboard benefits by tier. We know how important our repeat guests are and we are proud to have so many loyal to Royal members. Last year, we launched the Diamond Celebration in December to recognize our two top tiers in the Crown & Anchor program. These very special cruisers have sailed with us a minimum of 11 times and our Diamond Plus members have sailed at least 25 times. We are fortunate to have several thousand members who have achieved this very special status within our program, and we decided that we needed to celebrate them.

The idea started because we were launching Oasis of the Seas last year, and we know that our most frequent cruisers like to sail our newest ships so we thought we could make it even more of a special occasion. But then my colleague Lisa Bauer, SVP Operations, said, “Why don’t we do this on all of the ships for the month of December?” and we all thought it was a great idea.

Royal Caribbean values our guests who return to us again and again for the Royal treatment, and the Crown & Anchor Society’s Diamond Celebration is our special way of honoring and thanking our most frequent guests for their loyalty.

During our December Diamond Celebration, Diamond and Diamond Plus-member guests can attend the special nightly Diamond event, during which Crown & Anchor Society members can mingle with senior ship officers and staff, and with each other. In addition to the standard benefits, Diamond and Diamond Plus-level members will be recognized and pampered by the entire Royal Caribbean Gold Anchor staff and crew with commemorative Crown & Anchor Society gifts and other surprising onboard elements. Crown & Anchor Society members will also receive one additional Crown & Anchor Society cruise credit for sailing during the December Diamond Celebration.

Last year we had many Diamond and Diamond Plus members sail in the month of December. We received so many lovely comments and emails thanking us for all of the special events and gifts. Every ship competed for the best scores from our guests and Voyager of the Seas and Legend of the Seas tied for first place.

Of course, this year we hope even more of our members will join the December Diamond Celebration and I’ll be sure to report back and let you know. We already know that several of our members have booked both the Dec 1 and the Dec 5 sailing on our newest ship, Allure of the Seas. Our crew onboard all 22 of our ships are already thinking about how they’re going to surprise and delight our loyal to Royal guests.

BY:Adam|20th August, 2010 16 Comments

Guest Post - Lisa Shares How Our Ships Adapt to New Ports!

Hello from somewhere in the Mediterranean. Captain Bill, John McGirl and I are on an extended trip in Europe, visiting Adventure, Navigator and Voyager of the Seas. At one time we never thought the Voyager class would leave Florida, and here we are visiting three in the Mediterranean.

We boarded Adventure in Rome, sailed to Palma de Majorca, transferred to Navigator and sailed back to Rome. We then flew (what an experience that was – with a 6-hour delay, we barely made it) to Voyager in Barcelona. This is the glamorous part of the job!! Then back to Rome we went on Voyager!

All three ship visits were different. It was interesting to see the different nationality mixes onboard each ship, yet the common theme was everyone enjoying the experience in their own way. No matter where people were from, the ice show is still the most popular entertainment around!

Adventure is spending her first summer in Europe after being in San Juan for nine years, so they have had to make some adjustments. We were all impressed with how they have handled the transition and it appears that she has been sailing in the Mediterranean for years. The biggest adjustments were related to ensuring we had the appropriate language skills. We also had to change the entertainment, so it was less about the language and more visual so everyone onboard could enjoy it. Dining times also were adjusted to account for the demand for later dinner seatings.

Only one day during our trip did we get the opportunity to get off the ship and have a few hours in Sardinia. We joined our Captain and Hotel Director for lunch shore side. Our Hotel Director Tony is actually from there, so we went to an amazing local restaurant. There weren’t any menus, and they just kept bringing course after course after course of fish. The guys loved it. I’ve never seen so much food, and was later told that was just meant to be the appetizer. The guys all loved the meal, unfortunately I don’t eat fish, but I greatly enjoyed watching them enjoy the feast and had some very good local cheeses and great conversation. Our Captain on Navigator is only 34 and he is impressive. Many of the crew came up to me and mentioned how much they love Captain Patrick. We are very focused on crew satisfaction, so it is always great to get unsolicited feedback from the crew.

The crew on all three ships are really enjoying Europe and seeing new places, versus the familiar islands in the Caribbean. During our all-crew meetings, they were also very excited by our new TV commercials featuring the DreamWorks characters. Those commercials got the biggest rounds of applause we’ve heard lately. I always ask the crew what they like most about the meetings and they often tell me the videos of Oasis and what is happening with the other ships, so we try to ensure the crew is very aware of all our new programs and what is happening in the fleet.

On Voyager, we actually held the Anchored in Excellence all-crew meeting in Studio B. We’ve never done that before, and it was really great. They opened up with our guest skater performing. That was a real WOW for the crew; sounds like we just found a new way to “Deliver the Wow” to our crew as well. None of us fell on the ice, so that was good news too!


We had an interesting entertainment experience on Voyager also. When we were in Muscat last year, we heard an amazing duo of a piano player and singer called Blisstronic. They were so good that I asked them if they might be interested in performing on a cruise ship. Ironically, their first week on Royal was the week we were onboard for Anchored in Excellence. They were a huge hit onboard. I also think they would be amazing in the jazz club on Allure, so maybe that is where they will go next. You never know where you can find great entertainment. If you ever see anyone amazing, let us know.

BY:Adam|3rd August, 2010 4 Comments

Royal Caribbean - Changes to Deployment

Today Royal Caribbean International announced significant changes to the deployment of Mariner of the Seas beginning in early 2011. This is an important announcement and it deserves comment.

First, we will not be offering 15 seven night Mexican Riviera cruises from January 16, 2011 to April 24, 2011 that until now have been open for bookings. I apologize to our customers who had booked on these sailings. We felt obligated to make this change in order to align the ship’s new itineraries with the seasonality of traveling around the southern end of South America as well as the timing of the Brazilian and European cruise seasons. For customers who are affected by this change, we are offering compensation as explained on our website under itinerary updates or you can contact your travel partner for further details.

Second, just to be clear about what Mariner of the Seas will be doing as well as the implications for two of our other ships, here is a summary of the new information:

Mariner of the Seas

On January 16, 2011 Mariner will begin her odyssey to Europe. She will depart from Los Angeles on a special 16-night voyage to Valparaiso, Chile and then continue on as part of an exotic 14-night voyage through the Chilean Fjords, the straits of Magellan and around Cape Horn of Chile and on to Sao Paulo (Santos), Brazil.

Once in Sao Paulo (Santos), Mariner of the Seas will offer a short season of 6-night Brazilian sailings in addition to a special 8-night voyage which will be offered over the Carnaval holiday. On March 13, 2011, Mariner of the Seas will offer a transatlantic sailing from Sao Paulo (Santos) to Rome (Civitavechia). In Rome, Mariner of the Seas will offer a unique 9-night Eastern Mediterranean sailing followed by a series of alternating 12-night Holy Land and Egypt itineraries. This program will be offered from March 27, 2011 to July 10, 2011 and again from September 8, 2011 to October 14, 2011.

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BY:Adam|22nd April, 2010 107 Comments
 

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